Shipping Policy

In India, SMC Coins serves to selected cities. Please check if we deliver to your pincode in shopping cart checkout page. If there is no courier service available in your area, we do apologize for the inconvenience caused.

We do not provide international delivery

At present, we do not have the option to deliver a single order to multiple destinations. You will need to place different orders.

Shipping & Handling Charges:

Domestic Order: We provide free shipping within India to major pin codes.

Shipping Partner: Our domestic logistic partner is CMS Info Systems Limited / Securitrans India Private Limited or any other logistics partner which we me appoint from time to time.

Track Order:

At present, customers can contact on our customer service desk to track their order delivery status. Going forward, all users will have the option to track their orders by clicking on Track Order. The user has to enter the mobile no./email address used while placing the order and the order number to track the order.

Registered users can Signin and track their orders from order history section in the account page.

We request all unregistered users to Click here and register today for enhancing your shopping experience.

Time To Deliver:

he time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the order is delivered on time.

Delivery Time for Domestic Orders: It takes 2-7 working days from the day of order confirmation to deliver the products within India given that the delivery is not delayed due to governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that delivery period exceeds the stipulated time, the order is cancelled and the customer is notified of the same. In such cases, the refund is made directly to the customer�s back account using the same mode the payment was made. SMC Coins partners with reputed courier agencies to ensure prompt and secure delivery. Since the delivery of products is address specific, please ensure that the address entered while placing the order is correct.

Important Note: In case the office address is provided for delivery, please make sure that the department details, employee number and direct landline numbers are also provided to prevent any last minute hassles and failed delivery.

To prevent misplaced delivery, please keep one of the following identity cards for verification:

  • Pan card
  • Driving License
  • Passport
  • Voter identification card
  • Unique Identification Card (Aadhaar) 

For any customer assistance, you can call on helpline number +91-8050029004 or write to

Transit Insurance: All goods will be fully insured by SMC Comtrade Limited until they reach you, so your purchase is 100% safe.